Privacy Policy

Your privacy matters to us. This policy explains how MonoKotha collects, uses, and protects your personal information, with special care for sensitive mental health data.

Effective Date: January 1, 2025
Last Updated: January 1, 2025

What Data We Collect

We collect personal information that you voluntarily provide when using our services. This includes:

Appointment forms — name, phone, email, age group, preferred service, counsellor tier, mode, date/time preferences, and a short message.
Contact forms — name, email, phone (optional), subject (optional), and your message.
Workshop registrations — participant name, email, phone, institution (optional), and payment details.
Newsletter subscriptions — name (optional) and email address.

Why We Collect Data

We collect data solely for the purpose of providing and improving our mental health services. Your information helps us schedule appointments, match you with appropriate counsellors, respond to your inquiries, process workshop registrations, and communicate relevant updates. We do not collect data for any purpose unrelated to our services.

How Data Is Used

To confirm and schedule counselling appointments.
To respond to contact inquiries and provide support.
To process workshop registrations and issue certificates.
To send newsletters and updates (only with your consent).
To improve our services and user experience.
To maintain records for quality assurance and follow-up care.

Who Can Access Your Data

Access to your personal data is restricted to authorized MonoKotha administrators and your assigned counsellor only. We do not sell, share, or distribute your personal information to third parties under any circumstances. Data access is granted on a need-to-know basis to ensure your privacy is maintained at all times.

Specific Privacy Details

Appointment Form Privacy

Information submitted through the appointment form is used solely for scheduling and matching you with a counsellor. Your short message is shared only with the assigned counsellor and relevant admin staff. Appointment data is stored securely and is not shared with any third party.

Contact Form Privacy

Messages sent through the contact form are reviewed only by authorized MonoKotha team members. We use your contact details solely to respond to your inquiry. Contact messages are stored securely and can be deleted upon your request.

Workshop Registration Privacy

Registration information is used to process your enrollment, issue certificates, and communicate workshop-related updates. Payment transaction details are collected for verification purposes only and are not stored as full financial records.

Newsletter Privacy

Newsletter subscriptions require your explicit consent. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. Your email is used only for sending newsletters and important updates — never for unsolicited marketing.

Data Deletion Request

You have the right to request the deletion of your personal data at any time. To do so, please contact us at tanzimzaman.psy@gmail.com or through our contact form. We will process your request within 7 business days. Please note that certain data may need to be retained for legal or safety reasons, which we will communicate to you if applicable.

Cookies & Analytics Notice

Our website may use cookies and basic analytics tools to improve user experience and understand how visitors interact with our site. These tools collect anonymous, aggregated data — they do not collect personally identifiable information. You can control cookie settings through your browser preferences. By continuing to use our website, you consent to the use of cookies as described here.

Mental Health Data Sensitivity

We recognize that mental health data is particularly sensitive. MonoKotha takes extra precautions to protect information related to your mental health, including counselling session notes, assessment results, and any personal disclosures. This data is treated with the highest level of confidentiality and is stored securely with restricted access. We follow ethical guidelines that prioritize your safety, dignity, and right to privacy above all else.

Questions About Your Privacy?

If you have any questions or concerns about this privacy policy, please don't hesitate to contact us.

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